Shipping and Handling:
Most items ship within 2- 3 business days after the order is placed. We ship all orders USPS Priority mail, unless you request UPS air, which will require an additional charge - all shipping charges will be calculated at checkout.
Items may be returned within 14 days of receipt, in the original, unused condition. You must first email Janet's Petal Pushers at [email protected] to obtain a return authorization number. Please include a copy of your invoice or packing slip with your return. We will process your return promptly, although it may take one to two billing cycles for a refund to appear on your statement. Your refund will be processed to the same credit card or paypal account used to make your purchase.
Shipping fees are not refundable. Sale items, custom items or items that have been adjusted are final; these items cannot be exchanged.
Exchanges are handled just like returns. Please notify us within 14 days of receipt that you would like to exchange your item. We'll issue you an authorization number as well as place an order for the new item. Any difference in the purchase amount will be charged/ credited accordingly. Once the exchanged item is received, we'll ship the new item. Please note, shipping fees are not refundable on exchange items.
Please be sure to send your jewelry wrapped in paper or bubble wrap and in a box for safe keeping during transit. We recommend you insure your package, as we cannot accept responsibility until your items are returned to our studio.
We hope you'll never need a repair. However, in the unlikely event you do, we are happy to repair your item free of charge for up to 90 days after purchase. After 90 days, repairs can still be done in most cases for a nominal charge.
Thank you for shopping at Janet's Petal Pushers
Janet Pitcher, Artist